ORGANIZATIONAL CHANGE IN THE AGE OF DIGITAL GOVERNANCE: EXPLORING THE IMPACT OF E-GOVERNMENT INITIATIVES

Abstract

The rapid rise of e-government has fundamentally transformed the way public sector organizations operate, offering new opportunities for enhanced efficiency, transparency, and citizen-centric service delivery. This article delves into the dynamics of e-government implementation within the Ministry of Justice, framing the discussion within organizational change theories. The study critically examines how digital transformation impacts traditional public administration structures, focusing on the Ministry of Justice as a case study to explore these effects in a high-stakes, bureaucratic environment.
The article analyzes structural reforms, cultural shifts, and strategic challenges, drawing from empirical observations and theoretical frameworks. Key areas of focus include the reengineering of judicial processes, the integration of digital case management systems, and the implementation of online services to improve accessibility and reduce administrative burdens. Furthermore, the study highlights the organizational resistance faced by such initiatives, driven by entrenched hierarchies, resource constraints, and a lack of technological readiness.
While significant strides have been made, particularly in streamlining operations and enhancing public access to judicial services, the findings reveal persistent challenges. These include overcoming bureaucratic inertia, addressing data privacy concerns, and managing the tension between efficiency and fairness in digital justice systems. The article concludes by offering actionable recommendations for policymakers and public managers, emphasizing the need for inclusive change management strategies, robust legal frameworks, and sustained investment in digital infrastructure. This research contributes to the broader discourse on digital governance, offering valuable insights for advancing e-government in complex public sector contexts.